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Topics for businesses

Dispute a review

When a review breaks our rules, for example it's about a different business.

Dispute a review

On your dashboard, open Reviews, then the review. Honest negative opinions are allowed; a dispute is for reviews that break our rules.

  1. 1Press Dispute, tell us which of our rules the review breaks and how, and press Send dispute.

    Step 1: Press Dispute, tell us which of our rules the review breaks and how, and press Send dispute.

  2. 2We check the review straight away. If the check agrees, the review is taken down while our team looks at it; if not, it stays up.

    Step 2: We check the review straight away. If the check agrees, the review is taken down while our team looks at it; if not, it stays up.
More detail
  • We can't judge what happened during a visit, so a dispute is about our rules: for example, a review of a different business, a personal attack on a named staff member, or private details.
  • If our check doesn't agree, you can ask a person on our team to look. You can dispute each review once.
  • Either way, you can still post a public reply.

The pictures show an example business. Still stuck? Email info@paintedcircle.com.